Refund & Cancellation Policy

Customer-Initiated Cancellation

Orders can be canceled only before they are shipped. Once the order is dispatched, it cannot be canceled under any circumstances. To cancel your order, go to:

My Account → Orders → Cancel Order.

If your cancellation is successful, you will receive a confirmation email/SMS.

Cancellation by us

We reserve the right to cancel an order in cases such as

• Payment failure
• Invalid or incomplete address
• Product out of stock
• Technical issues
• Fraudulent or suspicious activity

If your order is canceled from our side, a full refund will be issued.

Refund Eligibility

Refunds are issued only for:

• Approved returns (after QC check)
• Canceled prepaid orders
• Failed or duplicate payments
• Orders canceled from our side

Refund is not provided in the following cases

• Used or damaged products returned
• Return request raised after the eligible period
• Non-returnable products (like socks and underwear, etc)

Refund Modes

Refunds are processed based on the payment method used at checkout:

Prepaid Orders (Online Payment):

Amount will be refunded to the original payment method (UPI, card, wallet, etc.).

Cash on Delivery (COD) Orders:

Refund will be issued via bank transfer or store wallet credit (as per customer preference).

Refund Processing Time

Refunds typically take 5-7 working days after approval. Bank or payment gateway processing time may extend the timeline slightly. You will be notified once your refund is initiated.

Return-Based Refund Conditions

Refunds for returns will only be processed after the product reaches our warehouse, and the product passes the quality check (QC).

Refund may be rejected if

• Product is used, washed, altered, or damaged
• Original tags, packaging, or accessories are missing
• Incorrect or unclear images/videos are submitted
• Product falls under non-returnable category

If QC fails, the product will be returned back to the customer.

Failed or Duplicate Payments

If your amount is deducted but the order is not confirmed, the bank will automatically refunds the amount within 3-7 working days. In rare cases, it may take up to 10 days, depending on the payment gateway. If not refunded, contact us with your transaction ID for assistance.

Late or Missing Refunds

If your refund is delayed, please check your bank/UPI/wallet statement and contact your bank for pending refund status. If it is still unresolved, please email us with your order ID, payment screenshot and transaction reference number. We will help you immediately.