Return & Replacement Policy

Eligibility for Returns

We offer 7-day return or replacement on eligible products from the date of delivery in the following cases

• Wrong product delivered
• Damaged or defective product
• Size mismatch (only where size options are applicable)
• Product received does not match the description or images

Non-Returnable Products

For hygiene and safety reasons, the following categories cannot be returned or replaced

• Socks
• Stockings
• Dupatta
• Underwear & hygiene-sensitive items

Return Conditions

To be eligible for a successful return, the product must be unused and unworn with all original tags, labels, and packaging Including accessories (if any) and passed our quality check at the warehouse.

Returns may be rejected if

• Product is used or washed
• Product is damaged after delivery
• Tags, labels, or original packaging are missing
• Wrong or unclear images/videos are submitted
• Return request is raised after 7 days

How to Initiate a Return

You can easily raise a return or replacement request online

1. Go to My Account — Orders
2. Select your order
3. Click Request Return / Replace
4. Upload required images/video (mandatory for damage claims)
5. Submit the request

Our support team will review your request and update you within 24–48 hours.

Return Pickup

Once your return is approved

• A courier partner will be assigned for pickup
• Pickup will be attempted 2–3 times
• The product must be securely packed for pickup

If pickup is not available in your pin code, you may be asked to self-ship the product.

Replacement Policy

Replacements are subject to availability of the product and successful quality check. If the exact product is unavailable, we may offer store credit or refund.

Refund Policy

Refunds are processed only after the returned product reaches our warehouse and passes the quality inspection.

Refund Mode

• Prepaid Orders: Refunded to original payment method
• COD Orders: Refunded via bank transfer or wallet credit

Refund Timeline

Refunds are processed within 5–7 working days after approval. Bank processing time may cause slight delays.

Order Cancellation

Orders can be canceled before shipment only. Once shipped, cancellation is not possible. For COD misbehavior (fake orders, refusing delivery), future COD orders may be restricted.

Damaged / Defective Products

If you receive a damaged, defective, or tampered parcel, please record a full parcel opening video (mandatory), and raise a return request within 24 hours of delivery. This helps us settle claims with courier companies quickly.

Exchange Policy

We currently offer replacement only, not size exchange. You may return the product and reorder the correct size (if available).